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SHIPPING
We ship worldwide with Canada Post only. Orders are shipped in 1-2 business days.

Please be sure to give us an accurate postal mailing address. Just as we will cover the costs of our mistakes, we ask you to do the same; if your order is returned to us because you provided an incorrect shipping address, you will be responsible for re-shipping to the correct address. If you prefer a refund, we will refund you for the original cost less the cost of the initial shipping.

We can not replace or issue a refund for packages lost, stolen, or confirmed as delivered once the package has left our studio. Please also note that your country may apply customs, taxes and/or delivery fees. As a small team shipping to hundreds of countries each with their own situation, we ask you to understand your home country rules; you are responsible for all landing costs.

RETURNS
We gladly accept for return yarns purchased through the Hand Maiden/Fleece Artist webstore that remain in their initial sale condition (unwound with original label and no foreign odour) within 30 days of purchase. Returns can be mailed directly to our studio without prior authorization.

We will reduce your refund amount by the amount of any clearance fees, customs or duty charged upon receipt of your parcel. To limit any additional fees, we recommend shipping your parcel via your national postal service (Canada Post, USPS, etc.). To further lower the risk of these fees please mark “RETURNED GOODS – FAILED SALE” on the package.

Will I be refunded on the shipping to return an item?
We will not refund the shipping cost, unless we have made an error on your order prompting the return.
You are responsible for the shipping costs associated with your return.

PLEASE SEND ALL RETURNS TO:
Hand Maiden Fine Yarn Inc.
2893 Agricola Street
Halifax NS, B3K 4E8
Canada

Please ensure to inlcude the following:
Original receipt
Note with the reason for the return
Customer’s email address
Customer’s phone number
Customer’s shipping address

Packages mailed to Hand Maiden which are ineligible for return will not be refunded.

PATTERNS & SALE ITEMS
Patterns & Sale Items are final sale; no returns, please.

MISSHIPMENTS
We endeavour to provide flawless service, but we remain human. Should you have received an incorrect item, please contact us at webstore@fleeceartist.com to request a return shipping label as we can only cover return shipping costs this way.
Please, allow up to four weeks mishipped items to be received and exchanged.


Brandy Wine

Larch

Meteor

Mood Ring

Rose Gold

Stone and Ivy

Terrerium

After Dark

Agave

Amber

Amethyst

Anise

Apricot

Arctic Sunrise

Artichoke

Atlas

Aubergine

Aurora

Beach House

Beet

Bermuda

Berry

Blackberry

Blomidon

Bolt

Bone

Boreal

Bottle Green

Brew

Bronze

Brown Sugar

Bullrush

Buttercream

Buttercup

Cactus Flower

Cardamom

Cedar

Cezanne

Charcoal

Chocolate

Cinnamon

Cliff

Cloudburst

Clove

Coral

Corsica

Cosmos

Cranberry Chutney

Crema

Denim

Dove

Earth

Ebony

Fauna

Fire Opal

Fleur De Sel

Flora

Forest Fairie

Frozen Ocean

Glacier

Gold

Granite

Griffon

Hemlock

Hercules

Hibiscus

IKAT

Inky

Iris

Italian Rose

Ivory

Jacobean Blue

Jade

Kazoo

Kelpie

Laurel

Lichen

Limelight

Lotus

Marine

Masala

Masquerade

Melon

Minegold

Mineral

Mink

Mint

Moondust

Moonstone

Morning Mist

Moss

Nebula

Nightshade

Nori

Nova Scotia

November Sky

Nymph

Ocean

Old Ferry Road

Orchid

Panden Leaf

Passion Fruit

Peach Blossom

Peacock

Peppercorn

Peridot

Pewter

Phoenix

Plum

Polar Sea

Puffin

Pumpkin

Purple Haze

Radiant Orchid

Raven

Red Fox

Red Maple

Renaissance

Rose

Ruby

Sailors Delight

Salt Spray

Sangria

Scuba

Sea Oak

Sedona

Shell Pink

Silver

Slate

Smoke

Snow Crocus

Spruce

Stardust

Storm

Straw

Sugar Plum

Sweet Tea

Tahitian Dream

Terrarium

Tidepool

Tiger Lily

Topaz

Torngat

Tourmaline

Tulip

Tundra

Turkish Delight

Vermillion

Victoria

Violet

Violetta

Walnut

Wedgewood

Wine

Wintersleep

Zest

Zinnia